Refund & Cancellation Policy

Your ARVYN membership can be cancelled at any time from your Account Settings within the member portal. There are no long-term contracts or cancellation fees.

• Cancellation takes effect at the end of your current billing cycle
• You retain access to your member portal, protocol documents, and check-in history for 90 days after cancellation
• After 90 days, your data is securely archived in accordance with our Privacy Policy

Membership fees are billed monthly on a recurring basis. The initial Blueprint intake fee ($125) is a one-time, non-refundable charge that covers your clinical intake assessment and protocol assignment.

• Monthly membership fees are non-refundable once the billing cycle has begun
• If you cancel mid-cycle, you will retain access through the remainder of your paid period
• No partial-month refunds will be issued

All compound orders placed through ARVYN's Private Dispensing Network are fulfilled by licensed 503A compounding pharmacies. Due to the nature of compounded pharmaceutical products:

• All compound orders are final and non-refundable once confirmed by the pharmacy
• Orders cannot be cancelled once they have entered the compounding or fulfillment process
• We cannot accept returns of compounded compounds for safety and regulatory reasons

If you receive a compound order that is damaged in transit, incorrect, or does not match your prescription:

• Contact us within 48 hours of delivery at contact@arvyn.com
• Include your order number, a description of the issue, and photographs if applicable
• We will work with our pharmacy partner to resolve the issue, which may include a replacement shipment at no additional cost

Resolution is handled on a case-by-case basis and is subject to pharmacy partner verification.

We may consider refund requests in the following limited circumstances:

• A documented billing error on our part
• A service outage that materially prevented access to the member portal for an extended period
• Circumstances where we determine, at our sole discretion, that a refund is warranted

All exception requests should be directed to contact@arvyn.com.

Members in good standing may request a membership pause of up to 60 days. During a pause, billing is suspended and portal access is maintained in read-only mode. To request a pause, contact your clinical team through the member portal or email contact@arvyn.com.

For billing inquiries, refund requests, or cancellation assistance:

ARVYN LABS LLC
Email: contact@arvyn.com